Southwest Airlines employee delivers lost luggage to cancer patient overnight

Paterniano Del Favero
Agosto 11, 2017

Stacy Hurt from Bridgeville, Pennsylvania was separated from her luggage one day last month when she switched to an earlier flight home from Nashville to Pittsburgh.

Stacy Hurt has praised a SouthWest Airlines worker for personally delivering her lost luggage at 3am. That's because inside her luggage was medication Hurt took to cope with the side effects of cancer, which she was diagnosed with in 2014.

Hurt wrote on Facebook that she cried when she read Rowan's note. "It has a lot of items I need for chemotherapy tomorrow'".

She continued, "For her to pick up on what a hard situation this is and put my mind at ease and make me feel comfortable and to go through what she went through to get my luggage to me, she is an wonderful person".

Rowan told Hurt that she would keep track of her luggage, but if it did not arrive before 1:30 a.m., it would likely miss the last courier.

She dropped it on Stacy's door at 3am with this heartwarming note. Sarah couldn't get the bag to the airport any faster, but when it landed at the airport in the middle of the night, she did something incredible. "I'll get it to you, we'll get it to you somehow, some way".

Then she opened it up and found a note, which Sarah had personally written on tissue paper. "So in my head, me getting home a little bit later was less important than her getting the bag she needed for her chemotherapy treatment". Kick that cancer's BUTT! But when you're battling stage four colon cancer, this mix-up has the potential to be more than just an annoyance.

"When my luggage didn't come in when it was supposed to, I called Southwest at Pittsburgh International Airport".

Stacy got the chance to meet Sarah recently and said she learned that her father had passed away from colon cancer.

A Southwest airline employee has been called a guardian angel after her ultimate gesture to a sick passenger.

Sarah Rowan, a customer service agent in Southwest Airlines' Pittsburgh office, fetched Hurt's lost belongings around 2 a.m. and delivered them to Hurt in time for her chemotherapy appointment that morning.

"She reminds us that there are good people in the world doing good things".

"Being in the presence of her attractive spirit was awesome", Hurt says.

Rowan, 27, had answered a customer call from a panicked Hurt, who had just flown from Nashville to Pittsburgh on a Southwest flight, according to an ABC News story this week.

"They really accommodate people with disabilities, including me, including my disabled son, but this just really epitomised what their people do", she said.

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