United CEO says no one will be fired for dragging incident

Paterniano Del Favero
Aprile 20, 2017

He acknowledged "lots of conjecture" about his own fate at the nation's third-largest carrier and said "the buck stops here".

That's when things escalated: Hohl said after complying with the flight attendant's demand, a U.S. Marshall came onto the plane and asked them to get off.

But nobody involved in the removal of Dr Dao from Flight 3411 is set to be fired, Mr Munoz insisted on Tuesday.

"It's really too early for us to tell anything about bookings, and in particular last week because it's the week before Easter", he said.

'It was a system failure across various areas, so there was never a consideration for firing an employee or anyone around it, ' Munoz said during Tuesday's quarterly earnings conference call. That's particularly true right now, when the flying public is angry about United's behavior toward Dao and generally unhappy about years of encroaching airline fees and uncomfortable, overbooked flights. Before boarding, the United offered a $400 incentive to any passenger willing to step down.

The Chicago-based United Airlines airline is reviewing policies with regard to handling oversold flights to prevent similar incidents, and talking to some passengers and employees on how the airline can take a more "common-sense approach".

The bride and groom were rebooked for another flight the next morning, but Hohl said they won't be flying United again and described the whole situation as "quite unusual".

United is facing calls for a boycott after the shocking incident.

Net income for the period ending March 31 fell to $96 million, a 69.3 percent plunge from the year-ago levels due to higher fuel and labor costs.

United CEO Oscar Munoz - who had been pushing the "new spirit at United" mantra for the past year - spoke first during today's call. Lawyers for Mr Dao reported that their client, a physician from Pennsylvania, sought treatment for unspecified injuries at a local hospital following the incident.

Munoz declined to comment on any other policy changes coming to United Airlines, according to The Tribune. He said United is "talking right at business travel, and when you're talking about business travel, there's going to be a fight to keep it".

United showed first-quarter earnings of 41 cents per share on $8.42 billion in revenue Monday, better than the 38 cents per share on revenue of $8.38 billion experts predicted, CNBC noted.

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