United Airlines to refund fares to all Flight 3411 passengers

Paterniano Del Favero
Aprile 20, 2017

The passenger who was violently dragged from his seat on a United Airlines flight from Chicago's O'Hare International Airport signalled on Wednesday (12 April) that he will pursue legal action against the airline or the city of Chicago.

That eventually led to the video everybody has seen - a 69-year-old man being dragged off the plane by security officers after refusing to give up his seat.

Dao refused to leave and a nearby passenger recorded cops forcibly removing the doctor from his seat and dragging him down the aisle.

Video of that incident, shot by other passengers, instantly went viral, prompting Munoz's clueless statement, in which he also promised to reach out to the passenger.

Munoz is scrambling to contain the damage to the carrier's reputation and vowed to reassess policies for seeking volunteers to give up their seats, for handling oversold flights and for partnering with airport authorities.

United Airlines issued three statements on the incident, at first suggesting Dr Dao was partly responsible and labelling him "disruptive and belligerent" in a leaked email.

In an effort to calm the backlash, United also announced that passengers on United Express Flight 3411 would be compensated equal to the cost of their tickets.

Federal rules require that before airlines can bump passengers from a flight they must seek volunteers - the carriers generally offer travel vouchers.

In his most contrite apology yet, Oscar Munoz said no one should be mistreated that way.

Mr Munoz, apologised again to physician Dao, his family and the other passengers who witnessed him being taken off the flight.

United Airlines will refund every single passenger who was the plane when a doctor was injured dragged off by airport officers in Chicago.

Dao is scheduled to hold a press conference on Thursday.

Several videos of the indecent have resulted in a public outcry against United and Chicago airport security, who says they have placed the officer in question on leave pending an internal investigation. There will still no takers, so the airline staff used a computer to randomly select passengers to remove. "I was hired to make United better, and that's what we'll do".

Munoz on Tuesday issued another apology, expressing outrage and regret, and promising a "thorough review".

Dao's lawyers filed an emergency request with an IL state court on Wednesday to require United Continental Holdings Inc and the City of Chicago to preserve video recordings and other evidence related to Sunday's incident, which would be a precursor to a lawsuit.

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